Frequently Asked Questions
Your guide to radiant skin and seamless shopping.
Are your products suitable for sensitive skin?
Yes, our formulations prioritize gentle, plant-based ingredients and are dermatologist-tested to ensure they are safe for even the most sensitive skin types.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, even if the product has been opened.
Are Okoa Skincare products cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all of our products are 100% vegan and we never test on animals.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we will do our best to accommodate changes if you contact our support team within 1 hour of placing your order.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.