Returns & Exchanges

At Okoa Skincare, we want you to glow inside and out. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned products, we will process your refund or exchange within 5-7 business days to your original payment method.